:root{
  --indigo:#4f46e5; --indigo-d:#4338ca; --teal:#0d9488; --teal-l:#14b8a6;
  --bg:#0f172a; --bg2:#1e293b; --surface:#ffffff; --ink:#0f172a; --muted:#64748b;
  --line:#e2e8f0; --soft:#f1f5f9;
  --ok:#16a34a; --warn:#d97706; --bad:#dc2626;
  --radius:14px; --shadow:0 1px 3px rgba(15,23,42,.08),0 8px 24px rgba(15,23,42,.06);
}
*{box-sizing:border-box}
[hidden]{display:none !important}
html,body{margin:0;padding:0}
body{font-family:'Inter',system-ui,sans-serif;background:var(--soft);color:var(--ink);font-size:15.5px;line-height:1.55}
h2,h3{margin:0}
button{font-family:inherit;cursor:pointer}

/* ---------- Topbar ---------- */
.topbar{position:sticky;top:0;z-index:50;display:flex;align-items:center;gap:24px;
  padding:12px 24px;background:linear-gradient(100deg,var(--bg) 0%,#1b2a4e 60%,var(--indigo-d) 130%);color:#fff;box-shadow:var(--shadow)}
.brand{display:flex;align-items:center;gap:12px;min-width:240px}
.logo{display:grid;place-items:center;width:38px;height:38px;border-radius:10px;background:rgba(255,255,255,.12);color:var(--teal-l);font-size:18px}
.title{font-weight:700;font-size:16px;letter-spacing:.2px}
.subtitle{font-size:11px;color:#a8b3cf}
.search-wrap{position:relative;flex:1;max-width:620px}
#search{width:100%;padding:12px 16px;border:none;border-radius:10px;font-size:15px;background:#fff;color:var(--ink);box-shadow:0 2px 8px rgba(0,0,0,.15)}
#search:focus{outline:2px solid var(--teal-l)}
.results{position:absolute;top:52px;left:0;right:0;background:#fff;border-radius:10px;box-shadow:var(--shadow);overflow:hidden;display:none}
.results.show{display:block}
.result{display:flex;justify-content:space-between;align-items:center;padding:10px 16px;border-bottom:1px solid var(--line);color:var(--ink)}
.result:last-child{border:none}
.result:hover{background:var(--soft)}
.result .dom{font-weight:600}
.result .meta{font-size:12px;color:var(--muted)}
.op{margin-left:auto;font-weight:600;font-size:13px;background:rgba(255,255,255,.12);padding:8px 14px;border-radius:999px}
.btn-new{margin-left:auto;border:none;cursor:pointer;background:#fff;color:var(--indigo-d);font-weight:700;font-size:13px;padding:9px 16px;border-radius:999px;box-shadow:0 2px 6px rgba(0,0,0,.15)}
.btn-new:hover{background:var(--teal);color:#fff}
.topbar a{color:#fff !important;text-decoration:none}
a.op{margin-left:0}
a.op:hover{background:rgba(255,255,255,.22)}

/* ---------- Layout ---------- */
#main{max-width:1280px;margin:24px auto;padding:0 24px}
.empty{padding:8px 0}
.empty-card{max-width:none;background:#fff;padding:18px 24px;border-radius:var(--radius);box-shadow:var(--shadow);display:flex;align-items:center;gap:18px;text-align:left;margin-bottom:18px}
.empty-icon{font-size:34px;flex-shrink:0}
.empty-card h2{margin:0 0 4px;font-size:18px}
.empty-card p{margin:0;font-size:13px;color:var(--muted)}

/* ---------- Panel de inicio (entre llamadas) ---------- */
.home-dash{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}
@media(max-width:980px){.home-dash{grid-template-columns:repeat(2,1fr)}}
@media(max-width:560px){.home-dash{grid-template-columns:1fr}}
.hd-card{background:#fff;border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px}
.hd-card h4{margin:0 0 10px;font-size:13px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.4px}
.hd-kpis{display:flex;flex-direction:column;gap:12px}
.hd-kpi{display:flex;justify-content:space-between;align-items:baseline}
.hd-kpi .n{font-size:26px;font-weight:800}.hd-kpi .l{font-size:12px;color:var(--muted)}
.hd-kpi .n.ok{color:var(--ok)}.hd-kpi .n.bad{color:var(--bad)}
.hd-item{padding:8px 0;border-bottom:1px solid var(--soft);font-size:13px}
.hd-item:last-child{border:none}
.hd-item .t{font-weight:600}
.hd-item .s{font-size:12px;color:var(--muted)}
.hd-item.alta .t{color:var(--bad)}
.hd-empty{color:var(--muted);font-size:13px;padding:6px 0}
.hd-card.full{grid-column:1/-1}
.card{background:#fff;border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px;margin-bottom:18px}
.card-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}
.card-head h3{font-size:15px;font-weight:700}
.hint{font-size:13px;color:var(--muted)}
#svcHint{font-size:15px;color:var(--ink);font-weight:600}
.grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}
.col{min-width:0}
@media(max-width:980px){.grid{grid-template-columns:1fr}}

/* ---------- Client header ---------- */
.client-header{display:flex;align-items:center;gap:20px;flex-wrap:wrap}
.ch-domain{font-size:24px;font-weight:800}
.ch-sub{color:var(--muted);font-size:13px}
.brand-badge{display:inline-flex;align-items:center;gap:6px;background:var(--soft);padding:4px 12px;border-radius:999px;font-weight:600;font-size:12px}
.chips{display:flex;gap:8px;flex-wrap:wrap;margin-left:auto}
.chip{padding:5px 12px;border-radius:999px;font-size:12px;font-weight:600;background:var(--soft);color:var(--ink)}
.chip.gold{background:#fef3c7;color:#92400e}
.chip.danger{background:#fee2e2;color:#991b1b}
.chip.info{background:#e0e7ff;color:#3730a3}
.kpis{display:flex;gap:24px;margin-top:4px}
.kpi{text-align:center}
.kpi .n{font-size:20px;font-weight:800}
.kpi .l{font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px}

/* ---------- Live status ---------- */
.live-status{display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.health{display:flex;align-items:center;gap:10px;font-weight:700}
.dot{width:12px;height:12px;border-radius:50%}
.dot.ok{background:var(--ok)} .dot.warn{background:var(--warn)} .dot.bad{background:var(--bad)}
.status-chips{display:flex;gap:8px;flex-wrap:wrap}
.scheck{display:flex;align-items:center;gap:6px;padding:6px 12px;border-radius:8px;background:var(--soft);font-size:12px;font-weight:600}
.scheck.ok{background:#dcfce7;color:#166534} .scheck.warn{background:#fef9c3;color:#854d0e} .scheck.bad{background:#fee2e2;color:#991b1b}
.issues{flex-basis:100%;margin-top:8px;display:flex;flex-direction:column;gap:4px}
.issue{font-size:13px;color:var(--bad)} .warning{font-size:13px;color:var(--warn)}

/* ---------- AI ---------- */
.ai-box{display:flex;gap:10px}
#aiProblem{flex:1;padding:10px 12px;border:1px solid var(--line);border-radius:10px;font-family:inherit;font-size:14px;resize:vertical}
.btn{border:none;border-radius:10px;padding:10px 18px;font-weight:600;font-size:14px}
.btn.primary{background:var(--indigo);color:#fff}
.btn.primary:hover{background:var(--indigo-d)}
.btn.ghost{background:var(--soft);color:var(--ink)}
.btn:disabled{opacity:.5;cursor:default}
.ai-btns{display:flex;flex-direction:column;gap:8px}
.pasos{margin-top:10px;font-size:12px;color:var(--muted);border-top:1px dashed var(--line);padding-top:8px}
.ai-answer{margin-top:14px;font-size:14px}
.ai-answer:empty{display:none}
.ai-answer{background:linear-gradient(180deg,#f5f3ff,#fff);border:1px solid #ddd6fe;border-radius:12px;padding:16px}
.ai-answer h4,.ai-answer strong{color:var(--indigo-d)}
.ai-answer ol,.ai-answer ul{margin:6px 0 6px 18px;padding:0}
.ai-answer li{margin:3px 0}
.thinking{color:var(--muted);font-style:italic}

/* ---------- Tickets ---------- */
.tickets{display:flex;flex-direction:column;gap:8px;max-height:340px;overflow:auto}
.ticket{display:flex;justify-content:space-between;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:10px}
.ticket .subj{font-weight:600}
.ticket .t-meta{font-size:11px;color:var(--muted)}
.tstatus{font-size:11px;font-weight:700;padding:3px 9px;border-radius:999px;white-space:nowrap}
.tstatus.Open,.tstatus.Answered,.tstatus.Customer-Reply{background:#dcfce7;color:#166534}
.tstatus.Closed{background:var(--soft);color:var(--muted)}

/* ---------- Timeline ---------- */
.timeline{display:flex;flex-direction:column;gap:0;max-height:520px;overflow:auto;padding-right:4px}
.tl{position:relative;padding:12px 0 12px 26px;border-left:2px solid var(--line)}
.tl:last-child{border-left-color:transparent}
.tl::before{content:'';position:absolute;left:-7px;top:16px;width:12px;height:12px;border-radius:50%;background:var(--indigo);border:2px solid #fff}
.tl.solved::before{background:var(--ok)}
.tl-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.tl-cat{font-weight:700;font-size:13px}
.tl-badge{font-size:10px;font-weight:700;padding:2px 8px;border-radius:999px}
.tl-badge.ok{background:#dcfce7;color:#166534}.tl-badge.no{background:#fee2e2;color:#991b1b}
.tl-meta{font-size:11px;color:var(--muted);margin:2px 0}
.tl-detail{font-size:13px;color:#334155;margin-top:4px;white-space:pre-wrap}

/* ---------- Tip form ---------- */
.tip-form{display:grid;gap:10px}
.tip-form label{font-size:12px;font-weight:600;color:var(--muted)}
.tip-form select,.tip-form textarea{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:9px;font-family:inherit;font-size:14px}
.tip-row{display:flex;gap:10px}.tip-row>div{flex:1}
.toggle-group{display:flex;gap:8px}
.toggle{flex:1;text-align:center;padding:8px;border:1px solid var(--line);border-radius:9px;font-weight:600;font-size:13px;background:#fff}
.toggle.on{background:var(--indigo);color:#fff;border-color:var(--indigo)}

/* ---------- Servicio (IPs, disco, correos) ---------- */
.svc-body{display:grid;grid-template-columns:1fr 1fr;gap:20px}
@media(max-width:880px){.svc-body{grid-template-columns:1fr}}
.svc-block .blk-title{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;margin-bottom:8px}
.ipgrid{display:grid;grid-template-columns:auto 1fr;gap:6px 14px;font-size:13px;align-items:center}
.ipgrid .lbl{color:var(--muted)}
.ipgrid .val{font-family:ui-monospace,monospace;font-weight:600}
.diskbar{height:22px;border-radius:8px;background:var(--soft);overflow:hidden;position:relative;margin:6px 0}
.diskbar > i{display:block;height:100%;background:linear-gradient(90deg,var(--teal-l),var(--teal))}
.diskbar.hi > i{background:linear-gradient(90deg,#f59e0b,#dc2626)}
.diskbar .lab{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;color:#0f172a}
.emails{display:flex;flex-direction:column;gap:7px;max-height:230px;overflow:auto}
.email-row{display:grid;grid-template-columns:1fr auto;gap:4px 10px;font-size:12px;align-items:center}
.email-row .addr{font-weight:600;word-break:break-all}
.email-row .ebar{grid-column:1/3;height:6px;border-radius:99px;background:var(--soft);overflow:hidden}
.email-row .ebar > i{display:block;height:100%;background:var(--teal-l)}
.email-row .ebar > i.hi{background:var(--bad)}
.email-row .use{color:var(--muted);white-space:nowrap}

/* ---------- Tools ---------- */
.tools-bar{display:flex;flex-wrap:wrap;gap:8px;margin-top:16px;padding-top:14px;border-top:1px solid var(--line)}
.tool{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border-radius:9px;border:1px solid var(--line);background:#fff;font-weight:600;font-size:13px;color:var(--ink);cursor:pointer;text-decoration:none}
.tool:hover{border-color:var(--indigo);color:var(--indigo)}
.tool.danger:hover{border-color:var(--bad);color:var(--bad)}
.tool.reco{border-color:var(--indigo);background:#eef2ff;color:var(--indigo-d);box-shadow:0 0 0 3px rgba(79,70,229,.12)}
.tool.reco::before{content:'★ ';color:var(--indigo)}
.reco-banner{flex-basis:100%;background:#eef2ff;border:1px solid #c7d2fe;color:#3730a3;border-radius:9px;padding:9px 12px;font-size:13px;margin-bottom:4px}
.tool-out{margin-top:12px}
.tool-out:empty{display:none}
.svc-detail{background:var(--soft);border-radius:10px;padding:12px 14px;font-size:13px}
.svc-detail ul{margin:6px 0;padding-left:18px}
.svc-svc{display:inline-flex;align-items:center;gap:5px;margin:3px 8px 3px 0;font-size:12px}
.svc-svc .d{width:9px;height:9px;border-radius:50%}
.svc-svc .d.ok{background:var(--ok)}.svc-svc .d.bad{background:var(--bad)}

/* ---------- Banner de cambio de servidor ---------- */
.cambio-card{background:#eff6ff;border:1px solid #bfdbfe;border-left:5px solid var(--indigo);border-radius:12px;padding:13px 18px;font-size:15px;box-shadow:var(--shadow)}

/* ---------- Banner de problema declarado ---------- */
.problema-card{background:#fff7ed;border:1px solid #fed7aa;border-left:5px solid #f59e0b;border-radius:12px;padding:14px 18px;box-shadow:var(--shadow)}
.problema-card.sev-alta{background:#fef2f2;border-color:#fecaca;border-left-color:#dc2626}
.pb-head{font-weight:700;font-size:14px;color:#92400e;margin-bottom:8px}
.problema-card.sev-alta .pb-head{color:#991b1b}
.pb-msg{background:#fff;border-radius:9px;padding:12px 14px;font-size:14px;line-height:1.55}
.pb-label{font-size:12px;font-weight:700;color:var(--muted)}
.pb-copy{margin-top:10px;padding:6px 14px;font-size:13px}

/* ---------- Modal ---------- */
.modal-back{position:fixed;inset:0;background:rgba(15,23,42,.5);display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}
.modal-card{background:#fff;border-radius:16px;box-shadow:0 20px 60px rgba(0,0,0,.3);width:100%;max-width:560px;max-height:86vh;overflow:auto}
.modal-head{display:flex;justify-content:space-between;align-items:center;padding:16px 20px;border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff}
.modal-head h3{font-size:16px}
.modal-x{border:none;background:none;font-size:26px;line-height:1;cursor:pointer;color:var(--muted)}
.modal-body{padding:18px 20px}
.modal-body label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin:10px 0 4px}
.modal-body input,.modal-body select,.modal-body textarea{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:9px;font-family:inherit;font-size:14px}

.spinner{display:inline-block;width:16px;height:16px;border:2px solid #fff;border-top-color:transparent;border-radius:50%;animation:spin .7s linear infinite;vertical-align:middle}
@keyframes spin{to{transform:rotate(360deg)}}
.skeleton{background:linear-gradient(90deg,#f1f5f9 25%,#e2e8f0 50%,#f1f5f9 75%);background-size:200% 100%;animation:sk 1.2s infinite;border-radius:8px;height:14px}
@keyframes sk{to{background-position:-200% 0}}
.muted{color:var(--muted)}